I sent my Gucci watch to West Coast after a screw came out of the band. They shined it up, replaced that tiny screw, replaced the battery and it came back to me as good as new. I am so pleased with the service I got and the work they did. Thank you West Coast Watch for doing such a Great Job!!
Testimonials
Always friendly reception, especially by lady named Kitty. Professional but not inexpensive. But they work on expensive watches that often require parts that are costly. If you own an expensive watch don’t expect Walmart pricing to fix it. But simple battery replacement and waterproof testing is only $30 and guaranteed…..have several Concord watches that they have taken wonderful care of for years and years. Same with some very early (1970’s) Gucci watches belonging to my wife. Will do battery replacement while you wait (30 minutes). Other work is right on schedule and prompt when they give you an estimated completion date. Never disappointed and have been using them for years, including when they were known as North American Watch Co.
Will M., Brentwood, CA
Took my watch in to have it re-sized. Received great service – done within 15 min. I didn’t have my receipt (for watch purchase which was bought elsewhere which included the re-size free of charge) with me but they did the re-size without it and I was able to fax in my receipt on Monday. Would go back. Thank you Jennifer and Eric!
E T., Beverly Hills, CA
I needed some repair work done to my Piaget Polo (link style) wristwatch and was fortunate to have found West Coast Watch. Eric is the greatest! The staff is courteous and professional. Top-notch work, outstanding customer service, reliable and honest. Five stars across the board – and it just doesn’t get any better than that.
Ross Rudin, Brea, CA.
We have been patronizing West Coast Watch Service Center for many years and are extremely satisfied customers. Our last service was in their office last week. We highly recommend West Coast for your high-end watch repairs. West Coast Watch Service personnel (Eric, Kitty, and others) are necessarily meticulous, guarantee their work, and take great pride in the services they provide. That said, it sometimes takes longer than one would anticipate to complete the repair, but we are not master craftsmen like they are. Their work is worth the wait.
Michele S., Playa Del Ray, CA
Today we took my wife’s 25 year old Omega Constallation to West Coast. The locking plate on the metal band had fallen off. We arrived at about 12:50 and were immediately greeted by an individual at the service window. He took a quick look at the watch and detached plate. He asked if we could wait a short time while he had someone evaluate the watch. About 10 minutes later he returned with the watch and the piece attached. He said the technician was able to adjust the band and reattached the locking plate. He also cleaned the metal band. There was no charge for the repair.
We had expected a long delay and substantial charge to repair the band. For our purposes, their service could not have been more polite, professional or honest. The gentleman at the service window and the watch repair technician were excellent. Hopefully, we won’t have a need to use their services in the future but we will do so without question.
Rick S., Arcadia, CA
I am the award-winning author of the book, HARD CANDY: Nobody Ever Flies Over the Cuckoo’s Nest. I took my Van Cleff Arpel watch to the prestigious company, WEST COAST WATCH, and found them to be reliable and forthright. I told them what was needed and they did it.
They gave me a time line and met it, and worked on its solid gold mesh band which was frayed and beyond repair–so I thought. “We’ll take care of that, too,” they told me, and did so beyond my expectations. I was absolutely amazed by the craftsmanship of this company’s professionalism. You can trust them with you keepsakes and treasures. Rest assured, you will find a professional friendly staff willing and ready to serve you with honest to goodness workmanship and dependability. Trust your treasures with the best. You’ll be glad you did. I highly recommend them for all your jewelry needs.
Charles A, Carroll
Author, Victim, Advocate for Victims
Charles C., Yucca Valley, CA
To Whom It May Concern:
I have many luxury watches… Piaget, Rolex, Cartier, Fred, Concord, Omega, etc…. all in 18k gold, and am very particular who I allow to maintain them.
West Coast Watch is the best company by far that I have ever used to handle my restoration, repair, and service needs. They are factory authorized agents for so many watch companies and take the utmost care in their work. In fact I am MORE satisfied with West Coast Watch when it comes to servicing Rolex than I was with Rolex’s own service center when it was located in Beverly Hills. Not only does West Coast Watch provide the same exact service, but they have a shorter turn around time with better pricing.
West Coast Watch stands behind all of their work with an absolute 100% guarantee…. should you ever need it.
Eric and Kitty are the greatest people to deal with there, and are happy to handle any and all requests. When you pick up your watch after its being serviced and refinished I challenge anyone to tell the difference from a new watch.
I am in no way associated with West Coast Watch Company, other than being an extremely happy and satisfied client, and feel it important to provide this feedback.
Bob K., Los Angeles
I just recently got my Rolex serviced there, and I can say I’m very happy about their customer service and repair. I sent two watches to this store and they both came back looking great, and working great!
update: just sent another watch. came out looking sharp again!
Thai L., Fountain Valley, CA
I have several nice watches and this is the best place in Los Angeles to get them repaired. My father broke his Rolex President and West Coach Watch fixed it in just a few days and for less $$ than I thought it would cost. Ive been to many other Watch repairs around LA over the years and no one compares. Even when Rolex had their own service center in Beverly Hills, West Coast was far faster turn around on repairs. Watches are returned cleaned and beautiful as new!
Roxy H., Los Angeles, CA
This place was great. quick, and top quality work. The staff is so nice and they aim to please. I even got a call from the owner who followed up to see how my watch was working. If you have a rare or expensive watch that you care about and you want someone to really handle it with care, then I suggest this place.
Rick G., Santa Monica, CA
Droped my Rolex on the bathroom floor cracked my crystal went to west coast watch service center to see if they could replace it for me. I was crazed because I was going to be traveling and needed to have my watch. They wasted no time took in my watch gave me a loaner watch to wear so I had something until the repair was complete. I was surprised to find a voice mail on my phone a day later that the watch was in quality control and I can pick it up the next day. I love this place and the care they take making a client happy Thanks again you guys keep me on time.
Brian F., Aliso Viejo, CA
I had my wife’s watch repaired here. (Rolex).. The watch had some internal spots or corrosion because moisture had gotten through. The crystal had also seen better days due to years of wear and tear. Finally, the band was getting loose and looking worse for wear. I brought the watch in and they took some time to check it out while I waited. They said it would take about 2 weeks to get it all done (fix the damage and polish it up), which turned out to be accurate.
When I got the watch back, it looked stunning! like it was a brand new watch.. My wife was so thrilled! as for me, I was thrilled that I was NOT going to have to buy her a new watch! which is what would have happened if the restoration had not gone so well. Thanks West Coast Watch.
Patrick S., Hidden Hills, CA
Eric, Kitty and the staff at West Coast Watch went beyond the call of duty to help me refurbish a watch that I am giving for a gift. They had incredible expertise about the knowledge of the watch and related manufacturers, and they delivered well before the timeframe needed. I highly recommend them!
Meg F., West Los Angeles, CA
My wife and I were very impressed with the service received by Barry, Very professional yet very friendly. Makes doing business with West Coast Watch easy to become a repeat customer. Thanks for taking care of us in such a quick manner!